Salary: £18,000 – £23,000 per annum (subject to experience)
Contract: Full-Time (37.5 hrs/wk)
Reports To: Chief Technology Officer
Location: Malvern, Worcestershire (Office-Based with potential for local client site visits)
Role Summary
Are you passionate about IT and cybersecurity, looking to launch your career with the UK’s most trusted cybersecurity partner?
We are seeking a driven, curious, and customer-focused IT & Cyber Support Trainee to join our Malvern team. In this entry-level role, you will serve as a vital point of support for our daily business operations and external clients, delivering first-class 1st line IT support, setting up client accounts, and assisting businesses in achieving compliance with cybersecurity frameworks such as Cyber Essentials.
Full comprehensive training will be provided. Following a successful probation period, you will have the opportunity to map out a tailored cybersecurity career pathway, including funded Degree Apprenticeships and specialist industry qualifications, including Cyber Essentials / Cyber Essentials Plus Assessor and Cyber Scheme Team Member (CSTM) Qualifications.
Success Metrics
- Customer Satisfaction & First-Contact Support: Friendly, professional 1st line support delivery that helps maintain our 5.0* Trustpilot rating through clear communication and rapid fault resolution.
- Operational Progress & Autonomy: Rapid onboarding onto internal systems, progressing to independent, intuitive task management and priority handling by Month 6.
- Compliance & Technical Delivery: Accurate setup of client accounts and precise support for consultants delivering Cyber Essentials and other security frameworks.
- Process Improvement & Initiative: Active contribution to documenting IT procedures, researching emerging technologies (including AI and new threats), and improving internal workflow efficiencies.
- Professional Development: Successful progression through probationary benchmarks and enrollment onto a formal IT/Cyber Security Apprenticeship pathway.
Key Responsibilities
1. 1st Line IT & Client Cyber Support
- 1st Line Troubleshooting: Perform 1st line IT support tasks, including workstation setup, hardware/software repairs, network troubleshooting, and resolving daily end-user technical queries.
- Client Security Compliance: Provide direct, friendly support to clients to ensure their devices and systems comply with Cyber Essentials and other cybersecurity frameworks.
- Account Administration: Set up and maintain client accounts across various platforms, ensuring smooth onboarding and access control.
- Consultancy Support: Assist Assure Technical’s consultants in delivering cyber certifications, technical audits, and client projects.
2. Internal Operations, Security & Research
- Security Monitoring: Monitor and report internal IT security issues, system performance, and network health to your line manager.
- Documentation & Optimisation: Assist with documenting IT processes and standard operating procedures for team-wide use while optimising business systems.
- Technology & Threat Research: Actively research new technologies, industry advances, emerging cyber threats, and AI tools to help the business stay ahead.
- General Technical Support: Provide technical expertise to other business functions as required, ensuring compliance with current UK IT legislation.
Qualifications, Skills & Attributes
Required Qualifications, Experience & Attributes
- Education: 5+ GCSEs at Grade 5/C or above (including Maths & English) plus an A-Level, AS-Level, or BTEC in IT, Computing, or a related technical discipline.
- Passion for Cyber: A demonstrable, active interest in IT, networking, and cyber security.
- Problem-Solving Mindset: Natural curiosity, a knack for pragmatic troubleshooting, and the drive to dig deep until a solution is found.
- Communication & Personability: Clear written and verbal communication skills; confident and patient when dealing with end-users over the phone, online, or face-to-face.
- Work Ethic & Integrity: High attention to detail, strong self-motivation, adaptability under pressure, and an alignment with our core values (We Deliver Excellence, We Do the Right Thing, We Work as One).
- Technical Skills: Technically adept and a confident user of Microsoft/Google Workspace.
Desirable Qualifications, Skills & Attributes
- Relevant IT work experience
- IT hobbyist projects
- Customer-facing exposure.
- Full clean UK Driving Licence.
About Assure Technical
Assure Technical is an award-winning, family-run cybersecurity company based in the Malvern Hills, Worcestershire. We are technical security experts who pride ourselves on making security simple for our expanding B2B client base, ranging from progressive SMEs to corporates.
With over 350 genuine 5-star Trustpilot customer reviews and an overall rating of 5.0*, we are the most trusted cyber partner in the UK. We pride ourselves on offering market-leading solutions and are guided by our core values: We Deliver Excellence, We Do the Right Thing, We Work as One.
You can find out more about what we do at assuretechnical.com.
Why Join Assure Technical?
- Competitive Salary: £18,000 – £23,000 per annum (subject to experience).
- Career Pathway & Qualifications: Comprehensive on-the-job training with funded apprenticeship options – including up to a Level 6 Degree Apprenticeship – and specialised cybersecurity certifications post-probation.
- Workplace Perks: Healthcare cash-back scheme (day-to-day treatments, digital health tools, 24/7 virtual GP), tailored personal development plan, 25 days holiday plus Bank Holidays, and a day off for your birthday.
- Flexible Working: Hybrid/flexible options available once up to speed in the role and working independently.
- Incredible Location & Facilities: Air-conditioned workspace in the Malvern Hills featuring an on-site restaurant, free parking, kitchen, and shower facilities.
- Culture: Regular team socials, events, and a supportive, growth-focused environment.
How to Apply
Ready to take your first step toward a rewarding career in cybersecurity with a 5-star team? Please email your CV and a cover letter explaining your passion for IT and cyber security to:
Email: careers@assuretechnical.com
Application Deadline: 4th September 2026
Assure Technical is an equal opportunity employer. All applicants must have the right to work in the UK. No agencies, please.
