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Purpose of the Role:
This is a key role with a wide range of responsibilities and duties that are important to the company’s day-to-day running. You will work directly with all team members to provide IT support, ensuring continuity of business operations.
You will be responsible for providing first-class remote IT support and cyber security services to our expanding client portfolio, including helping them meet the requirements of the Cyber Essentials standards.
Who Should Apply:
This position would suit an individual who has gained at least one year’s experience working within a professional IT environment, is passionate about cybersecurity and wants to embark on a career in this field.
You will join our close-knit, award-winning team and receive comprehensive on-the-job training. Following the successful completion of your probation, a tailored cyber security career pathway will be mapped out, and the applicant will have the opportunity to undertake an Apprenticeship, such as Level 4 Cyber Security Technologist, and/or additional cyber qualifications.
Given the customer-facing nature of the position, you will need to be confident in taking on tasks involving a range of technologies and software for which you may have no prior experience and in dealing with end-users in a professional and friendly manner.
You are required to work in accordance with Assure Technical’s core values, and you will be involved in a wide variety of tasks.
Job Location: Office-based in Malvern, with the potential to conduct onsite work with clients as required.
Responsibilities and Duties include but are not limited to:
Core responsibilities:
- Perform 1st line IT support tasks including IT set-up, repairs, dealing with faults and handling IT-related queries
- Install and maintain IT security software & hardware
- Monitor and report to line manager on internal IT security issues
- Assist with optimising the performance of business systems and networks
- Investigate new technologies, providing suggestions as to their use in the Business
- Assist with documenting IT processes and procedures for wider team use
- Provide support to the business’s consultants in delivering a range of cyber services including; Cyber Essentials certifications and Cyber Awareness training
- Set up and maintain client accounts across various platforms
- Provide direct support to clients to help them ensure their devices and systems are compliant with cyber frameworks
- Selecting the right tools to troubleshoot a problem, for example, testing network issues, router logs and physical hardware
- Carry out any other duties as reasonably required commensurate with the nature of the job and level of responsibility
Supporting responsibilities:
- Provide technical expertise as may be required by the business
- Support and work with other business functions as required
- Stay up-to-date with industry trends and emerging threats
- Keep up to date and comply with current IT legislation
- Continually improve skills and knowledge in line with company objectives
About Assure Technical
Assure Technical is a rapidly expanding, family-run cyber security company based in Malvern, Worcestershire. We are technical security experts who pride ourselves on providing award-winning solutions to our expanding B2B client base.
Our 4.9* rating on Trustpilot makes us the most trusted IT security service provider in the UK. We live by our core values: We Deliver Excellence, We Do the Right Thing, and We Work as One.
About You:
- You like helping people. You are patient, level-headed, write well, and speak eloquently. You can explain just about anything to anyone, and you’re as comfortable face-to-face and cool under pressure.
- You enjoy solving problems. You find pragmatic solutions and if you don’t know the answer, you’ll dig until you find it.
- You pay attention to the details. As far as you’re concerned, anything worth doing is worth doing properly and nothing falls between the cracks on your watch.
- You find solutions to problems. You like the challenge of learning and picking up new things quickly. You can juggle priorities and manage expectations. When things change, you know how to roll with it.
- You communicate clearly, write well, and speak eloquently. You can explain just about anything to anyone, and you’re as comfortable in face-to-face situations as you are over the phone and online.
- You are motivated and driven. You volunteer for new challenges without waiting to be asked. You will take ownership of the time you spend with us to truly make a difference.
- You are creative. You find ways to help us to grow and become more efficient at what we do.
- You act with integrity. You will do the right thing for the business, our customers, your colleagues, the community and the environment.
Essential Skills & Experience
- 1+ years IT industry experience
- 5+ GCSEs at grade 5 or above (including Maths and English)
- A/AS-Level/BTEC in IT or Computing
- Active interest in IT and cyber security
Desirable skills & experience
- Working knowledge of Google Sheets, Slides and Docs (or the Microsoft equivalent)
- Full clean driving licence
- L3 Apprenticeship in IT or Computing
- Cybersecurity work experience
Training:
Comprehensive on-the-job training will be provided. Following successful completion of the probation period, a tailored cyber security career pathway will be mapped out, and there will be the opportunity to commence an apprenticeship and additional cyber qualifications.
Salary Range: £20,000 – £24,000 subject to experience
Benefits:
- Competitive remuneration package
- Tailored personal development plan
- 25 days holiday (plus Bank Holidays and a day off for your birthday)
- Healthcare cover to claim cash back on day-to-day health treatments and access a range of digital tools and 24/7 virtual GP appointments.
- Flexible working options when you are fully up to speed with the role and have demonstrated you can work independently
- Air-conditioned workspace in the stunning Malvern Hills with on-site restaurant, kitchen and showers
- Regular team socials
- Opportunity to attend cyber events such as B-Sides
No agencies please.
