Office Manager

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Position: Office Manager

Reporting to: Commercial Director

Location: Malvern, Worcestershire – Office Based

Hours: Full time (37.5 hours per week)

Salary: £30,000 – £35,000 depending on experience

Purpose of the Role:

Are you an experienced Office Manager looking to join a dynamic and expanding cybersecurity company?

Here at Assure Technical, we are looking for an Office Manager to join our friendly and supportive team. This role supports the business across key areas, including sales, finance, HR, compliance, facilities, and executive support. The ideal candidate will be proactive, highly organised, and confident in managing multiple priorities, ensuring that business operations run seamlessly and efficiently.

About Us:

Assure Technical is an award-winning, family-run cybersecurity company based in the Malvern Hills, Worcestershire. We are technical security experts who pride ourselves in making security simple for our expanding B2B client base.

We’re rated 4.9* on Trustpilot and pride ourselves on offering market-leading solutions. Our core values are We Deliver Excellence, We Do the Right Thing, and We Work as One.

Employee Benefits:

• Competitive remuneration packages
• Tailored personal development plan
• 25 days holiday (plus Bank Holidays and a day off for your birthday)
• Healthcare cover, including cashback on day-to-day treatments, 24/7 GP and mental health helpline access, digital health tools and discounted gym membership
• Air-conditioned workspace in the stunning Malvern Hills with on-site restaurant, parking, kitchen and showers

Key Responsibilities

Office Operations

• Oversee and coordinate daily office operations and administrative procedures to ensure efficiency and compliance across the business.
  
• Manage and support the Administrator on a day-to-day basis, providing guidance and leadership.
  

Sales & Bookings Administration

• Ensure all quotes, proposals, and invoices are accurate, properly approved, and sent promptly.
  
• Maintain accurate customer and sales records in the company’s CRM and accounting systems.
  

• Oversee client bookings to ensure they align with delivery capacity and client deadlines.
  
• Collaborate with relevant teams to ensure timely and high-quality service delivery.
  

Finance Administration

• Ensure purchase invoices are accurate and uploaded promptly to Dext.
  
• Support effective credit control and assist in general financial administration.
  

HR & Payroll Administration

• Oversee employee onboarding and offboarding processes, ensuring a positive and compliant experience.
  
• Maintain accurate and up-to-date HR records within the company’s HR system.
  
• Act as the first point of contact for HR-related queries, liaising with managers and the outsourced HR consultant as required to ensure compliance with employment legislation.
• Liaise with the accountant and Commercial Director to ensure accurate payroll data is submitted on time each month.
  

Facilities Management

• Maintain a safe, secure, and pleasant working environment.
  
• Act as the main contact for maintenance, supplies, equipment, mailing, shipping, and general office errands.
  

Compliance & Procurement Administration

• Support the maintenance of accurate and compliant company policies and supplier governance documentation.
  
• Liaise with the Compliance Manager as needed to ensure ongoing regulatory compliance.
  
• Monitor office supplies and equipment and manage purchasing supplier relationships effectively.
  

Executive Support

• Provide executive-level support as required, including diary management, meeting coordination, and the preparation of reports, presentations, and correspondence.
  
• Ensure meeting minutes and actions are recorded effectively and distributed promptly.
  

Customer Relations & General Support

• Communicate confidently with customers regarding the company’s services.
  
• Undertake ad hoc research, projects, or other duties to support the wider business as needed.

Organise team events, meetings, and logistics to support staff engagement and business development activities.

About You:

You are motivated and driven. You volunteer for new challenges without waiting to be asked. You will take ownership of the time you spend with us to truly make a difference.

You are commercial. You find creative ways to help us grow and become more efficient at what we do.

You act with integrity. You will do what is right for the business, our customers, your colleagues, the community, and the environment.

You pay attention to the detail. As far as you’re concerned, anything worth doing is worth doing properly and nothing falls between the cracks on your watch.

You think on your feet. You like the challenge of learning and pick up new things quickly. You can juggle priorities and manage expectations. When things change, you know how to roll with it.

You communicate clearly, write well, and speak eloquently. You can explain just about anything to anyone, and you’re as comfortable in face-to-face situations as you are over the phone and online.

You like helping people. You are patient, level-headed and cool under pressure.

You enjoy solving problems and finding pragmatic solutions. If you don’t know the answer, you’ll dig until you find it.

Other Essential Skills & Requirements:

• Level 5/C Grade or above in English and Maths GCSE.
• Educated to A Level or equivalent.
• >2 years of experience in a similar role.
• Computer literate – proficient in Google Workspace or MS Office, and adept at using accounting, CRM, HR and project management software.

Desirable Skills & Experience:

• Recognised business qualifications e.g. AAT, CIPD, BTEC.
• Educated to degree level or equivalent.
• Health & Safety or Mental Health training.
• IT/security industry experience.
• Working knowledge of Google Workspace, Dext, Xero, Safe HR, Hubspot and/or Click Up.
• Full clean driving licence.

Other things you should know

You must have the right to work in the UK.

You might be required to perform tasks on-site at various locations across the UK and overseas.

How to Apply: Please send your CV and a cover letter detailing your experience and why you are the ideal candidate for this role to careers@assuretechnical.com

Application Deadline: 3rd November 2025

We are an equal opportunity employer.

No agencies, please.