This position has now been filled. Please visit our careers page to find out about our current vacancies.
Operations Manager
Location: Malvern
Permanent
Are you an Operations Manager looking for a new challenge or change of direction? If you are looking
to join an organisation at an exciting time of growth, then this new role within our business could be the
one for you.
Assure Technical is a rapidly expanding, family-run technical security company based in the Malvern
Hills, Worcestershire. We are technical security experts that pride ourselves in making security simple
for our expanding B2B client base.
We have an excellent workplace culture, every individual is valued & there is a positive team
atmosphere throughout the business. Customer Service is at the heart of how we operate and this
shows in our rating of 4.9* on Trustpilot. We pride ourselves in offering market-leading solutions. Our
core values are We Deliver Excellence, We Do the Right Thing and We Work as One.
Job Summary:
This role is a strategic senior position within the business with prime responsibility for management of
the Service Delivery Team and interfacing with other business areas such as sales & marketing and
HR. You will work closely with the Directors to create a more efficient, effective and productive
operation.
The role will include but not be limited to the following:
- Planning, scheduling and coordination of all service delivery operations
- Maintain effective communication across departments
- Increase the efficiency of existing processes and procedures
- Support strategic business planning activity
- Managing team performance by way of regular reviews, training plans and client feedback
- Coordination of team training and development
- Engaging HR as required
- Leadership and management of business operations
About You:
You are based within one hour commute of Malvern or have plans to relocate.
You will have 2 or more years of proven success in an operations/delivery management role and
proven leadership capability with 1-3 years of people management experience.
You are highly motivated and positive, possessing excellent interpersonal skills which you use to
deliver quality and success across whatever you do in line with our Company Values.
You have excellent verbal and written communication skills with the potential to speak authoritatively
with clients about our products and services.
You act with integrity and have a pragmatic, solutions-based response to challenges.
Excellent ability to delegate responsibilities while maintaining organisational control of delivery operations and customer service.
How to apply
If you are interested in applying for the role, please get in touch.
+44(0)1684 252 770
[email protected]
Closing date for applications: 30th September 2023
